bt9 puts your data protection first

1 Introduction

bt9 ("we", "us", or "platform") is a trusted online casino and sports betting platform in Bangladesh. When you register at bt9, play games, or use our services, you provide us with certain personal information. This privacy policy explains how we handle that information.

By using our platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please do not use our services and contact us.

bt9 always respects your privacy. We believe that transparency and trustworthiness are the foundation of a long-term relationship.

2 What information we collect

bt9 collects information about you in various ways. The types of information collected are described in detail below.

2.1 Information provided at registration

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Address and location information
• Payment method details (bKash, Nagad, Rocket, or bank account number)

2.2 Automatically collected information

• IP address and device identifier information
• Browser type, operating system, and device model
• Session logs, login times, and platform usage patterns
• Gaming history, betting activity, and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information from customer support

When you contact our 24/7 live chat support or send us an email, the details of that conversation are stored in our system. This information is used to improve service quality and resolve disputes.

3 Why we use your information

bt9 uses your information for the purposes listed below. There is a legitimate basis for each purpose and we never use your information unnecessarily.

• Account management: To create and manage your account, verify logins, and ensure security.
• Identity verification: To verify age (confirming 21+) and prevent fraud.
• Financial transaction processing: To complete deposit and withdrawal requests and maintain financial records.
• Customer support: To resolve your questions and complaints and provide effective assistance.
• Responsible gaming: To identify problematic gaming behaviour and provide necessary support.
• Platform improvement: To improve the quality of our services and user experience.
• Legal obligations: To comply with applicable laws and regulations and assist investigating authorities.

4 Sharing information with third parties

bt9 does not sell, rent, or share your personal information with third parties for commercial purposes. However, limited information may be shared in specific circumstances.

4.1 Service provider partners

To operate our platform, we work with certain trusted third-party service providers — such as payment processors, technology vendors, and game developers. Only the minimum information necessary to deliver the service is shared with these partners, and they are contractually bound to uphold our privacy standards.

4.2 Legal requirements

In the case of a court order, legal investigation, or a legitimate request from a government authority, we may be required to provide the necessary information. In such circumstances we will try to protect your interests within the bounds of the law.

4.3 Business transfers

If a situation arises where any part of bt9's business or assets is acquired or merged, user information may form part of the transferred assets. You will be notified in advance in such a case.

5 Cookies and tracking technologies

bt9 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve your user experience.

• Essential cookies: Required for core platform functionality, such as maintaining login sessions.
• Functional cookies: To remember your preferred settings.
• Analytics cookies: To understand how the platform is used and improve services.

You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may prevent some platform features from working correctly.

6 Data security and protection

bt9 takes industry-standard technical and organisational measures to ensure the security of your information. The key elements of our security framework are:

• SSL/TLS encryption used for all data transmissions.
• Advanced encryption methods applied to stored information.
• Secure server environment and regular security audits.
• Strict need-to-know policy for staff access to information.
• Automated monitoring systems to detect suspicious activity.
• Regular security patch updates and vulnerability assessments.

Although we make every effort, it is not possible to guarantee that data transmission over the internet is completely secure. We ask that you keep your account password private and avoid logging in from unfamiliar devices.

7 Data retention period

bt9 retains your information for as long as it is needed. The retention period depends on the type of information and its purpose.

• Account information: For as long as the account is active and for the legally required period after it is closed.
• Financial transaction records: Retained for the long term in accordance with financial regulations.
• Customer support communications: For the period necessary to verify service quality and resolve disputes.
• Log data: For a limited period for security and fraud prevention purposes.

When the retention period ends or information is no longer needed, we securely delete or anonymise it.

8 Your rights

As a registered user of bt9, you have several important rights over your own information.

8.1 Right to access information

You can find out at any time what information we hold about you. Email [email protected] or request access through live chat.

8.2 Right to correct information

If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. Correct it directly from your profile or through support.

8.3 Right to close your account

You may close your bt9 account at any time. After closure we will retain only the information required by legal obligations.

8.4 Right to opt out of marketing communications

You may unsubscribe from our promotional communications at any time. This can be done via the unsubscribe link in any email or through support.

9 Protection of minors

bt9 provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Age verification at registration is a mandatory process for us. If we find that a minor is using our platform, their account will be closed immediately and the related information will be deleted.

Parents are requested to monitor their children's internet usage.

10 Policy changes

bt9 may update this privacy policy from time to time. For any significant changes, we will notify you by email or by a notice on the platform.

Continuing to use the platform after a revised policy is published will be taken as your acceptance of the new policy. We therefore recommend visiting this page regularly.

Previous versions of this policy may be provided on request. Contact the support team if you need an earlier version.

11 International data transfers

bt9 primarily serves users in Bangladesh. However, some of our technology partners operate services in various countries, which may result in international transfers of information.

Where information is transferred internationally, we ensure that the relevant party provides adequate privacy protections. This is made mandatory through contractual agreements.

12 Contact us

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the channels below.